User interviewing skills

Learn how to generate clearer, more thoughtful answers from your qualitative research participants.


This (real-time, not pre-recorded) course is focused on understanding how the discussion guide (sometimes known as an interview scripts) can help conduct stronger interviews, and how to interact with participants in the session to get powerful, precise answers. 

This course will benefit most the people who have a base understanding of the end-to-end research process, and some experience conducting user interviews. Available in person or remote.

We have deliberately designed this course in 2 separate sessions to give time to the skills to "gel" before practice and review and to ensure participants have the opportunity to reflect on their learning and have a window of opportunity for clarification with the instructor.


Course format and fees

2 sessions of 3 hours each with preparation work (about 1 hour's worth) in-between the sessions. We typically hold sessions over 3 days (e.g. Tuesday and Thursday).

Certificate of completion