User interviewing skills

Overview

This (real-time, not pre-recorded) course is focused on understanding how the discussion guide (sometimes known as an interview scripts) can help conduct stronger interviews, and how to interact with participants in the session to get powerful, precise answers. 

This course will benefit most the people who have a base understanding of the end-to-end research process, and some experience conducting user interviews. Available in person or remote.

We have deliberately designed this course in 2 separate sessions to give time to the skills to "gel" before practice and review and to ensure participants have the opportunity to reflect on their learning and have a window of opportunity for clarification with the instructor.

Curriculum

• Choosing your session posture as a research moderator

• Practicing Active Listening

• Using clarifying questions

• Non-verbal moderation techniques

• Bias awareness in participant, moderator note-takers and "watchers"

• Managing "difficult" participants when none of the above worked

• Real-world practice of the techniques learnt. We will run a mock research session with external people (so not practicing on each other) for course participants to test their skills in a fail-free, consequences-free environment.